Shipping & Delivery :
FREE SHIPPING ON ORDER OVER $400 for QLD,NSW,VIC,ACT
FREE SHIPPING ON ORDERS OVER $500 FOR TAS,WA,SA
ZONE 1 QLD,NSW,VIC,ACT
- 0 to 3kg :cost $11.00
- >3kg to 6kg :cost $16.00
- >6kg to 10kg :cost $22.00
- >10kg to 15kg :cost $30.00
- >15kg to 20kg :cost $42.00
- >20kg to 30kg :cost $55
ZONE 2 TAS,SA,WA,NT
- 0 to 3kg :cost $16.00
- >3kg to 6kg :cost $22.00
- >6 kg to 10kg :cost $30.00
- >10kg to 15kg :cost $42.00
- >15kg to 20kg :cost $55.00
- >20kg to 30kg :cost $62.00
International customers will be quoted freight prices
- All prices are in Australian dollars and include GST where applicable.
- All other deliveries will be Monday-Thursday. Deliveries may be delayed subject to stock availability and freshness. You will be notified of delays exceeding 8 days.
Out of stock policy
- On the rare occasion that we are unable to provide a specific product, we will hold your order until stock arrives but will notify you by email
- Estimated delivery time will range from 2 to 10 days depending on locations.
Lost or Damaged in Transit
From time to time articles go missing or get damaged in transit – it is rare but it does happen. Nothing will leave Our Organics Trading Co com.au. in a damaged condition as the freight companies would not accept them.
Once goods have left here they are the responsibility of the freight company, not Glutenfree ingredients.com.au but it is worth making enquiries about possible insurance cover if you are placing a large order as freight companies do have varying clauses etc within their policies. For example an article could go missing and turn up a week later but have sat around a warehouse causing goods to be heat damaged. The item is delivered in an unsatisfactory condition but who’s responsible?
Our Organics Trading Co com.au. staff will be happy to assist, wherever possible, in the tracking and resolving of these issues but we are not responsible or liable for errors incurred by freight companies.
Terms and Conditions
- Customers must check all goods received upon receipt and before signing for it. If this is not possible, then within 48hrs of receipt. If you are unhappy with the quality or freshness, or if there is an insect attack, you must contact us within that 48hrs to discuss the possibility of refund or replacement. Our Organics Trading Co com.au. reserves the right to refuse to refund or replace goods that aren’t notified to us as unsatisfactory in the 48hrs from receipt.
- Our Organics Trading co com.au takes no responsibility for stock damaged or lost in transit.Our Organics Trading co. com.au staff will assist you in tracking your goods where possible but final responsibility lies with the freight companies.